Orders are shipped from California, USA.
Orders are packed & shipped as soon as possible within 2-3 business days unless otherwise noted on the homepage banner. For example, if I will be traveling out of town there will be a note stating when the orders placed during that time can be expected to ship.
If you need an item shipped sooner or with extra insurance etc. please reach out to me and I will do my best to accommodate you.
Shipping prices are determined by the total weight of the items in your order and shipping destination. There may be times (especially with shipping small but heavy items like copper) where the shipping costs are higher than what I can actually ship your items for using USPS flat rate boxes. If this is the case you will be refunded the difference in shipping costs.
You will receive a shipping notification email with tracking information as soon as your order ships. Many times with USPS Priority Mail shipping is around 2-3 business days, depending on your shipping destination. Express shipping options are available if you need your order sooner.
Yes. All prices on Earth Arsenal are listed in USD. All international orders will be billed according to the current exchange rate and this exchange rate will be accounted for when your bank processes the payment. International shipping will be through USPS International Priority Mail. Earth Arsenal LLC is not responsible for any international customs or fees that might be charged by your country during delivery.
As long as your order has not yet shipped, we may be able to make changes to your order. Please contact me right away at info@eartharsenal.com with whatever changes you’d like to make to see what we can do.
I want you to be completely satisfied & happy with your purchase. If for some reason that is not the case, if you have questions, concerns or an item arrives damaged, please reach out to me as soon as possible, within 7 days of receipt and I will do my best to remedy the situation. Please email me directly at info@eartharsenal.com
Returned items must be shipped back properly packaged, undamaged and received back to me within 14 days. Refund payments will be issued after receipt of the returned items, minus the original cost of shipping. You are responsible for the cost of return shipping.
Any damage, theft or loss to the product occurring after an item has been noted by USPS or UPS as “Delivered” is not the responsibility of Earth Arsenal LLC.